Refund and Return policy

  • Deposit payments for plates are non-refundable after payment.

  • Full payments for plates are non-refundable after payment.

  • Plates transferred are non-returnable

  • Deposits are paid to reserve a plate and they are considered as down payment.

  • In case a customer pays a deposit to reserve a plate, then fails to pay the remaining balance within the agreed period of 45 days, (www.12345.ae ) holds the right to resale the reserved plate and withhold the deposit.

  • In case a customer pays full payment or remaining payment for a plate, then fails to provide a valid traffic file number without any issues preventing the transfer within the agreed period of 45 days, (www.12345.ae ) holds the right to resale the plate and withhold the full payment after 6 months of payment date.

  • Certain plates may be temporarily unavailable or out of stock. In such cases: if you did not receive your order, you will be issued a full refund. In every event, we will do our best to ensure your satisfaction.

  • In the unlikely event that (www.12345.ae ) transfers an incorrect plate, the customer must return the plate and (www.12345.ae ) will transfer the correct order. (www.12345.ae ) will pay all transfer fees for both transfer transactions.

  • (www.12345.ae ) takes customer satisfaction very seriously. In the case of problems with your order, please send us an email on contact@12345.ae and we will assist you. In appropriate cases, if you have already been billed by (www.12345.ae ), (www.12345.ae ) will issue full or partial refunds.

  • Refunds will be done only through the Original Mode of Payment.